Shipping policy
Last updated: 16 Sep 2026
Where we ship from
Every order is roasted and packed at our roastery in Zurich, Switzerland.
Processing time
We roast to order. Orders are typically roasted, rested, and dispatched within [2 to 4] business days. You will receive a confirmation email with tracking once your parcel leaves us.
Orders placed on weekends or Swiss public holidays are processed the next business day.
Shipping within Switzerland and Liechtenstein
| Service | Cost | Delivery time |
|---|---|---|
| DHL Domestic Shipping | CHF 14 | 1 to 3 business days after dispatch |
International shipping
We ship worldwide via DHL International Shipping
| Region | Cost | Delivery time |
|---|---|---|
| Europe | Reflected at checkout | 3 to 7 business days after dispatch |
| Rest of world | Reflected at checkout | 5 to 14 business days after dispatch |
Exact rates are calculated at checkout based on your destination and parcel weight.
Subscriptions
Competition coffee subscriptions ship free within Switzerland. International subscription orders ship at a flat CHF 15 worldwide.
Daily coffee subscription shipping is billed by destination at checkout
Customs, duties, and taxes
International orders may be subject to import duties, VAT, or customs fees set by your country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees. Customs processing may also add a few days to delivery.
Lost, delayed, or damaged parcels
If your tracking has not moved for more than 5 business days, or your order arrives damaged, email us at hello@mame.coffee with your order number and we will sort it out. For damaged parcels, a photo of the box and contents helps us resolve things faster.
We cannot take responsibility for parcels delivered to an incorrectly entered address, so please double-check your shipping details at checkout.
Freshness note
Coffee is shipped as fresh as possible, usually within days of roasting. If your parcel spends time in transit or customs, no stress. Our coffees are at their best from about 21 to 60 days after the roast date printed on the bag.
Questions
Write to us at hello@mame.coffee. We answer within 1 to 2 business days.